When is payment due?
Payment is due in FULL at time of order.
How can I pay?
Payment method accepted: Paypal and Credit Card
When does my item ship?
Ready to Ship items are shipped within one business day of cleared payment.
Made-to-order items ship in 7-14 Days. If something changes you will be informed via email. Please see shipping delivery times for total time before the items reach you.
Once shipped, Alex and Jayde, is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify me before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout or through Paypal. If you did not provide an email at checkout, I can not send tracking info after the fact. Shipment labels are created and printed in batches. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. If your package has been lost/stolen/damaged you must file a complaint with your local USPS
Please notify me prior to placing your order. All items ship INSURED via USPS Priority International with delivery confirmation. Delivery time depends on the part of the world you are in.
Alex and Jayde will not be liable for any accidental occurrences. Items are not meant to be worn as sleepwear and accessories/hoodies should be removed before sleep.
We would love to be able to help you with your wholesale needs. Please email us at firstname.lastname@example.org for any questions.
Collabs and Questions
Please email any questions and collaborations to email@example.com
We are not responsible for taxes and duties that may incur. All international orders are marked "Merchandise" and will not be marked as "Gift" as this is illegal for my business.
Please check your customs policies to ensure safe delivery.